This is why Kimberly-Clark Professional’s* newly developed C.H.E.S.S. Programme places strong emphasis on using Satisfaction as a measure of a winning washroom management strategy.
According to one property manager, "Tenants look at three things: lobbies, elevators and washrooms. That’s where the biggest impressions are made."2 While maintaining a clean washroom can be challenging, it makes a good first impression to attract prospective clients. By aspiring for washrooms to be more than a place for your tenants to relieve themselves, you show your tenants how much you care about them and strive for the best.
Creating a tenant-satisfying washroom depends on the frequency of cleaning, creating a comfortable environment and keeping countertops and other surfaces spotless.2 This means picking up towels and debris often, keeping dispensers fully stocked, and creating a positive experience with attractive fixtures, dispensers and quality products.3 While it may sound simple, getting your washrooms in tip-top shape can be easier said than done without the right help.
We even have training and support programs to help you improve your washrooms and move your building to a winning position. Make your workplace healthier, safer and more productive through education and training incentives such as LEAN-focused evaluation processes.3
1. Challenger Omnibus Topline Report
2. AO- prop. mgr. article with REFERENCES
3. 17096 Qualitative Summary Report High Capacity Washrooms
4. Exceptional Report PDF